Frequently Asked Questions


What kinds of payment methods do you accept?

We accept payments through Paylpal, Credit Cards or Bank Transfer

What is Kwila?

Kwila is a tropical resinous hardwood. Kwila has a hardness factor of 8.6 compared to other popular timber species such as Cypress Pine (6.5), Teak (4.5) and Western Red Cedar (1.5) making it one of the strongest and most durable outdoor timbers in the world.

How do I maintain the original colour of the product?

If you wish to retain the original colouration, you must treat the product with suitable oil at least once a year. Ideally, the first treatment should be within 4 weeks of purchase and for the   best result, sand the surface to remove any staining or grime, wipe off any dust and apply the oil with a brush to cloth. Ensure that your patio/lawn is suitably protected and that you follow any additional instructions indicated on the treatment you use.

Why is my furniture bleeding?

Kwila's natural oil will cause the furniture to leach or "bleed" an excess dark red/brown sap when first exposed to rain, heavy dew or high humidity. As the nature of each piece of timber is different, the bleeding period, though short, is unpredictable in length. After bleeding is complete, the natural oil in the wood acts as the inherent preservative to prevent the timber from shrinking or excessive cracking or splitting.

How do I stop my furniture from bleeding?

A thorough hose down of the furniture on a grassed area or leaving it outdoors during heavy rainfall will assist in flushing away the access sap, thus hastening the process. This process is important to prevent staining of clothes or patio areas.

What will happen if I leave my kwila products untreated?

Left untreated, Kwila products will become silvery grey in colour and this is often the desired effect. However, if you wish to retain the original colouration, you must treat the product with suitable at least once a year.

Can I leave my furniture out during winter?

As Timber is fibrous and will tend to absorb contamination contained in ice and snow, you should store away your furniture during the winter months. However, if you are unable to do so, it is recommended that you cover your furniture with a waterproof material.